24/7-Notfall-Hotline und Remote Hands Service bei NETZFABRIK: Erreichbarkeit, Kosten und Ablauf.
Für kritische Störungen außerhalb der Geschäftszeiten steht dir unser telefonischer Notfall-Support rund um die Uhr zur Verfügung. Zusätzlich bieten wir Remote Hands für technische Eingriffe an deiner Infrastruktur.
Du erreichst unseren telefonischen Notfall-Support an 365 Tagen im Jahr, rund um die Uhr.
Details
Telefon
+49 (0) 221 - 66 96 20 90
Verfügbarkeit
24/7/365
Kosten
25,00 € je Anruf (zzgl. MwSt.)
Ist in deinem Vertrag ein Notfall-Support-Kontingent enthalten, entfällt die Gebühr pro Anruf. Die genauen Konditionen findest du in deiner individuellen Vereinbarung.
Fallen im Rahmen der Störungsbehebung zusätzliche technische Arbeiten an, werden diese als Remote Hands abgerechnet.
Bei Störungen, die nachweislich nicht durch dich verursacht wurden und unter unsere SLA-Garantie fallen, übernehmen wir die Kosten für Notfall-Support und Störungsbehebung. Details zu unseren SLAs →
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